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Refund Policy


At jomedhealthcare.com, we do our best to ensure that you are completely satisfied with every product you purchase from us. We are happy to accept returns within seven (7) days from the date of delivery of your order based on the below conditions and guidelines:

How to create a Return Request RMA (Return Management Authorization):

* A Return Request RMA (Return Management Authorization) must be registered within 7 days of delivery of the product. Return Request (RMA) can be requested thru the “Return” option available on the “Order Info” page OR you may register your Return Request (RMA) with your Order No. by emailing us at: jomedhealthcareorders@gmail.com

When you can Return or Replace the product:

(1) In case the parcel is damaged in Transit at the time of receipt (delivery of such order to be refused at doorstep):

* Your product will be replaced free of cost if the parcel is damaged in transit, please refuse to accept the parcel & mention remarks on the courier receipt as damaged parcel and raise the RMA request as stated above.

* Further, your replacement order will be dispatched within 48 working hours of the returned goods received back in our warehouse.

* However, a full refund (including the shipping/freight charges) will be made in case the payment has already been made, if the product ordered is Out of Stock and we cannot ship the products back to you.

(2) In Case product is received and found damaged (after opening the parcel, no damage note to the courier):

* Send the photographs attached (of the damaged parcel box as well as the product) to the e-mail i.e.: jomedhealthcareorders@gmail.com within 48 hours of the receipt of goods.

* Raise the RMA (Return Management Authorization), only once the RMA is approved, goods will be returned.

* Order will be replaced free of cost, only if the fault is from our end/Courier.

* Further, your replacement order will be dispatched within 48 working hours of the returned order received in our warehouse & approved by the QC team.

* However, a full refund (including the shipping/freight charges) will be made only in case the payment has already been made, if the product ordered is Out of Stock and we cannot ship the products back to you.

(3) In case of Wrong Product Delivered:

* If Wrong Size or Wrong Product is delivered, the order will be replaced free of cost.

* In that case, your replacement order will be dispatched within 48 working hours of the Returned order received.

* However, a full refund (including the shipping/freight charges) will be made in case the payment is already made if the product ordered is Out of Stock and we cannot ship the products back to you.

* In case, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

(4) In case Defective Product Delivered:

* Raise the RMA (Return Management Authorization), with 48 hours of receipt of the goods only once the RMA is approved, goods will be returned.

* In this case, your replacement order will be dispatched within 48 hours of the Returned order being received.

* However, a full refund (including the shipping/freight charges) will be made in case the payment is already made if the product ordered is Out of Stock and we cannot ship the products back to you.

* In case, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

(5) If the Order Cancellation Before Dispatch:

*If an order is canceled before dispatch, a full refund will be made.

(6) If the Order Cancellation After Dispatch:

*Refund will be made, after deducting actual Shipping/freight Charges only.

Returns are subject to the following conditions:

* Return Request RMA (Return Management Authorization) has to be raised within seven (7) days of receiving the order.

* Opened & partially used Diabetic Test Strips & Lancets, Sexual Wellness Products, Adult Diapers, Hygiene Products (Breast Pump, Pads, Gloves, etc.), Oral care products, Wheelchairs, Commodes, Bath Safety Equipment’s for Elderly Patient Care, Used/Open Air Cushions/Mattresses, Back Rest, Masks, Cannulas, Tubings, Surgical Medical Tapes are not subject to return or replacement. We also reserve the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as “No Exchange”, “No Warranty” and “Non-Returnable Product”

* The product is not used or tampered with.

* The product is in Re-Saleable condition.

* Products being returned should only be in their original manufacturer’s packaging i.e. with labels, bar-code.

* All refunds & replacements are subject to verification and review after our QC approval.

* The shipping/freight charges will be deducted on an actual basis if you have canceled the order after dispatch.

* The COD fee will be deducted if the payment mode is COD (cash on delivery).

* If QC fails then the same product will be shipped back to the customer and a refund will not be done.

* Brand’s policy shall apply for specific branded products. We source branded products and these products are bound by brand policies of repair, exchange, refunds, and cancellations thereby binding the customer with the same.

* The Return & Refund policy is not applicable on quotation orders. No Refund, Return, or exchange is applicable on orders generated or supplied thru Quotations.

*Liability: Maximum liability of refund by Jomed healthcare, shall be limited to the actual value of the product returned or the eligible refund amount to the customer, whichever may be lesser.


Easy Procedure for Return:

*Raise a return request within 7 days of product delivery.

*Pack the product & prepare the package (including all original brand packaging & tags which you receive along with your product).

*We arrange pickup for the parcel or if reverse pickup is not available at your location then you Ship the Package to our warehouse address mentioned at the end of the page.

*We receive the courier.

*We Refund/Replace the product.

-Submit Your Bank Account Details by clicking on the below link (In case your order has been delivered against COD):

Bank Account Detail Form

-Download Return Shipping Label by clicking on the below link (In case of reverse pickup is not available at your location). You can use this label for sending back the shipment to us. Fill the details on the label and paste on the package:

Download Return Shipping Label

Refunds Timeline:

Refunds for all eligible Returns are issued through the payment method used at the time of purchase, except for Cash on Delivery. The average time frame for refund credit is 2 to 10 working days which may vary based on the mode of refund.

For Cash on Delivery orders:

For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). You will need to update the following information to enable us to process a refund to your account.

-Bank Name

-Bank Account Number

-IFSC Code

-Account Holder’s Name

-Bank Branch

NOTE: Refunds cannot be processed to third-party accounts. The name on your jomed healthcare account should match with the name of the bank account holder. Jomed healthcare will not be liable for any delay caused in refunds due to delay by third-party affiliates (including banks), in providing information by the customer, technical issues, and other reasons beyond its control.

TERMS & CONDITIONS – Jomed healthcare

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).

By subscribing to or using any of our services you agree that you have read, understood, and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents, and using the Services offered through the Website. “

  1. Introduction:

http://www.jomedhealthcare.com/ website (“Website”) is an Internet-based content and e-commerce portal operated by a company incorporated under the laws of India. The Website is offered to you conditioned on your acceptance without modification of all the terms, conditions, and notices contained in these Terms, as may be posted on the Website from time to time. Jomedhealthcare.com at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

  1. User Account, Password, and Security:

You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Jomedhealthcare.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. jomedhealthcare.com cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2. Users can unsubscribe/opt-out from our communications sent on SMS and Email or any service by contacting our customer support: jomedhealthcareorders@gmail.com

  1. Privacy Policy:

The User hereby consents, expresses, and agrees that he has read and fully understands the Privacy Policy of jomedhealthcare.com in respect of the Website. You further consent that the terms and contents of such Privacy Policy are acceptable to you. Please click the below link for our Privacy Policy:

https://www.jomedhealthcare.com / Jomed healthcare -Privacy-Policy

  1. Services Offered:

jomedhealthcare.com provides several Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase original merchandise. (Collectively, “Products”). Upon placing an order, jomedhealthcare.com shall ship the product to you and be entitled to its payment for the Services.

  1. User Obligations:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others; Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another computer; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; violate any code of conduct or other guidelines, which may be applicable for or to any particular Service; violate any applicable laws or regulations for the time being in force in or outside India; and violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

Reverse engineer, modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Notwithstanding anything to contrary, Jomedhealthcare.com’s entire liability to you shall be the refund of the money charged from you for any specific Voucher, under which the unlikely liability arises. Under no circumstance shall jomedhealthcare.com be liable for any consequential, indirect, or remote loss that you or your friends and family may suffer.

  1. Usage Conduct:

You shall solely be responsible for maintaining the necessary computer pieces of equipment and Internet connections that may be required to access, use and transact on the Website. You are also under an obligation to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website. You shall use this Website, and any voucher/coupons purchased through it, for personal, non-commercial use only and shall not re-sell the same to any other person.

  1. Intellectual Property Rights:

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Healthklin.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any rights, title, and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to jomedhealthcare.com without obtaining authorization from jomedhealthcare.com. All trademarks reproduced on this website which is not the property of, or licensed to, the operator is acknowledged on the website.

Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video, or any other material which you may upload, transmit or store when making use of our  Service. However, about the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

  1. Links to Third Party Sites:

The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of the Website jomedhealthcare.com. jomedhealthcare.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. jomedhealthcare.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by jomedhealthcare.com or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Linked Sites is done entirely at his discretion and risk and the user will be solely responsible for any damage to his computer system or loss of data that results from the download of such material and/or data.

  1. Headings:

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent, or intent of the Terms or the right to use the website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

  1. Pricing for Products:

Prices for products are described on our website and are incorporated into these Terms by reference. All prices are Indian rupees. Prices, products, and Services may change at jomedhealthcare.com discretion.

  1. Disclaimer of Warranties/Limitation of Liability:

jomedhealthcare.com has endeavored to ensure that all the information on the Website is correct, but jomedhealthcare.com neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data, information, product, or Service. In no event shall Jomedhealthcare.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages. Neither shall Healthklin.com be responsible for the delay or inability to use the Website or related Functionalities, the provision of or failure to provide Functionalities, or for any information, software, products, Functionalities and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, jomedhealthcare.com shall not be held responsible for the non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond our control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. We reserve the right to cancel the order.

In case the payment has already been made, the same would be refunded within 15 working days. The product and its warranty, are directly honored by the company and have to be taken directly from the company and we as a merchant are not liable for contingency liability or product, liability, or warranty. Our liability ceases to exist once we assist you in raising a complaint with the vendor/manufacturer, as the case may be. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

  1. Indemnification:

You agree to indemnify, defend and hold harmless jomedhealthcare.com from and against any losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by jomedhealthcare.com that arise out of, result from or maybe payable under, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you under these Terms.

  1. Termination:

jomedhealthcare.com may suspend or terminate your use of the Website or any Service at its sole and absolute discretion. Notwithstanding the foregoing sub-section above, these Terms will survive indefinitely unless and until jomedhealthcare.com chooses to terminate them. If you or jomedhealthcare.com terminates your use of the Website, jomedhealthcare.com may delete any content or other materials relating to your use of the Website and jomedhealthcare.com will have no liability to you or any third party for doing so.

  1. Governing Law:

These terms shall be governed by and constructed following the laws of India without reference to conflict of laws principles, and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at India.

  1. Report Abuse:

As per these Terms, users are solely responsible for every material or content uploaded to the Website. jomedhealthcare.com does not review the contents in any way before they appear on the Website. jomedhealthcare.com does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website as & when the upload facility is active on the website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to contact@ jomedhealthcare.com.

  1. Terms for Promotions/Contests/Offers/Campaigns:

Winners of specific contests can use their coupons in the sale.

Multiple coupons may not be redeemed against a single order.

Sale discounts apply to selected items only.

Promotional offers and discounts may be combined only at the discretion of jomedhealthcare.com.

All offers are non-transferable and have no cash value.

Healthklin.com reserves the right to extend or terminate the offers/sale, without further information at any point in time. In case of any query about the use of coupons and/or credit notes or regarding the sale/offers, please email customer care at jomedhealthcareorders@gmail.com.

  1. General Terms for Offers and Promotions:

Discounts will be applied to the total merchandise value including VAT/GST and applicable taxes. Issuance or redemption of a voucher or coupon will apply to the total value of the qualifying order once all promotional discounts have been applied. Only one credit note/gift coupon/coupon can be used per order unless otherwise stated.

Discount coupons – Discount coupons may from time to time be offered to account holders; such coupons may only be applied to purchases made through the account to which the discount coupon was offered and registered.

Promotional discount coupons – We may from time to time offer promotional discount coupons which may apply in respect of any, or certain specified, purchases made through this Website.

jomedhealthcare.com shall introduce various offers, schemes, or contests at different times. The terms and conditions for such Contest shall be separately available on the Site. jomedhealthcare.com reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in the market from time to time. jomedhealthcare.com, at its discretion, can withdraw a particular scheme from the website or market.

In case of any query about the use of coupon and/or credit notes or regarding the schemes, please email customer care: jomedhealthcareorders@gmail.com. While participating in any jomedhealthcare.com contest you hereby agree to release and hold jomedhealthcare.com (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, but not limited to reasonable attorneys’ fees, or arising out of or related to your participation in the said Contest.

  1. Terms for Quotation Request & Orders:

The orders accepted against Quotation Request will be supplied against the special terms & conditions mentioned with the quotation submitted and therefore supersedes all the terms & conditions. No offer, discount coupon, voucher, and refund & return are applicable on orders converted thru quotations. The buyer must provide the correct details which will be submitted through the Registration Form at the time of placing the order and the buyer is responsible for the details provided. If any of the terms are not acceptable for quotation orders, you can reject the quotation. If you will place the order against the submitted quotation by us, it will consider as acceptance of terms with the order. Jomedhealthcare reserves the right to accept or reject the quotation at any point in time. Jomedhealthcare will not entertain, accept or be responsible for any claim for any of the orders which are supplied through quotation requests.

  1. Affiliate Commission & Payment

The affiliate commission percentage offered to you will be provided after the approval and registration of your affiliate account. For earning commission remittance to your account by your chosen payment method, you have to provide your complete bank details with PAN no. If you fail to provide any of the legal documents required, we reserve the right to hold your affiliate remittance until the required documents are provided by you.

Payment remittance: The total earning of a month with your affiliate account will be transferred to your bank account in the first week of next month. The affiliate commission payment will be transferred into your account after deduction of the GST amount applicable at the time of payment. Jomedhealthcare offers a 7-day return policy to customers. Hence products ordered through your affiliate links might get canceled or returned within 7 days of ordering. We make payments to the affiliates only for products that are not returned in these 7 days. If you have any questions related to your affiliate account, you can write us an email at: jomedhealthcareorders@gmail.com

  1. Legal Disclaimer:

While we take extra efforts to ensure that the displayed product information is correct, on occasion manufacturers may alter the product specifications. Actual product packaging and materials may contain more and/or different information than that shown on our website. We insist/recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For more information about any specific product, please contact the manufacturer.

  1. Return & Refund Policy:

You have agreed to our Return & Refund Policy which you can check by clicking the below link:

https://www. jomedhealthcare.com /-Return-and-Refund-Policy

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